A You log in to the Client Panel, using the black and orange thumbnail on the site's homepage and click on 'View'. We accept the following payment methods:
- PayPal
- Credit Card
- Cheque / Purchase Order
If you would like to use an alternative method of payment such as a BACS transfer, please contact us to make the necessary arrangements.
If you require an invoice for your records, click on 'View' and then 'Print this Page'.
View
our
screencasts above
for further guidance.
Q
How do I create my set of 30 student logins?
A
You
log in to the
Client Panel,
using the black and orange thumbnail on the site's homepage and
click on 'Manage
your class sets'.
Now click on 'Create
a new class set'.
Follow the instructions on the page. If you get stuck,
contact
us and
we'll help. Alternatively, view the screencast guide at the top of
the page entitled 'sets'.
Q
Can I pay by credit card?
A
Yes.
There
is an option to pay using a credit card within the existing PayPal
facility.
Log in to our
Client Panel using
your username and password and opt to 'View'
then 'Pay
using PayPal'.
When the PayPal payment screen appears look for this line of text
towards the bottom of the screen:
'Don't
have a PayPal account? Use your credit card or bank account (where
available).'
This
is a hyperlink to a credit card payment
facility.
Q
I've been sent an email instructing me to pay my outstanding
invoices. I thought I signed up for a free trial?
A
You're
quite right. The week's trial is free and comes with no obligation
to continue. Our system creates an invoice automatically when you
register for the free trial. This helps us to speed up the
activation of your account if you subscribe.
However, you only need to pay if you intend to continue to use the
site.
Q
Can I change my username, password and email address?
A
Yes.
You can do this by logging in to the
Client Panel and
clicking on 'edit
member information'.
Once you've made your changes remember to click on
'save'.
It's a good idea to have a short username and password and keep to
lowercase letters. This helps reduce login
problems.
Q
Why has the subscription increased from £10 per annum to £30 per
annum?
A
We
increased the teacher sub for two reasons: i. to cover the site's
development costs and ii. to include 30 student
logins.
Q
I'm having problems accessing Mediaedu. Can you help me?
A
Yes.
Email us
with
the problems and we'll do our best to solve them for you. We've
found that some people who have tried to contact us on
'admin@mediaedu.co.uk'
have not had a response.
We never knowingly ignore email correspondence. If you haven't
heard from us within 12 hours, please try again using this email
address:
richardgent@mac.com
Q
Are you planning to provide schemes of work for the new Media
Studies A Levels?
A
We
now have schemes of work for each of the following A Level exam
boards: AQA, OCR and WJEC. We will be developing new schemes of
work for the new GCSEs too.
Q
Some of the pages on the site seem to have disappeared - what's
happening?
A Over
the last 6 weeks, Mediaedu has been completely restructured so
almost all of the site's pages now have different URLs or web
addresses.
Please use the site's homepage and the right hand navigation menu
to find what you're looking for.
If you continue to have problems, please
contact
us and
we'll investigate.
Q
I have to log in every time I click on a new page. Is this
normal?
A
No. You
will be asked to log in with your username and password the first
time you open your browser and click on a page on Mediaedu.co.uk If
you continue to see the login screen your browser is probably not
set up to accept cookies.
A cookie is a small file which is saved into your browser's cache
(memory). In our case, we save a cookie containing your login
information.
Google has a useful instruction page on how to check that you have
enabled cookies on your computer. Here’s a link:
http://www.google.com/cookies.html
We
are also aware that clients who use
AOL as
their ISP (Internet Service Provider) often have problems with
online security systems.
This is because
AOL use
a dynamic IP address which changes rapidly during standard usage.
This type of IP address is perceived as multiple login attempts
with the same username and password and as such tends to cause an
account lockdown.
We can reactivate your account but the problem is likely to recur.
if you are unable to change your ISP, we will provide a full
refund.
If
you continue to have problems, please
let us
know and
we'll investigate.
Q
I have been trying to use Mediaedu's video footage and it takes
ages to view it. Am I doing something wrong?
A
No. We're
learning how to distribute video on the site so that it can be used
easily. Please be assured that we are working on this issue now and
expect to have a solution very soon.
